Team Leader
- Aqueduct (Ozone Park), New York
- Customer Service
- Regular Full Time
Title: Team Leader
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview:
The Team Leader is responsible for the daily operation of the office, as well as for providing administrative support to management. The Team Leader will receive all communications into the department including e-mail, phone calls, live chat and fax.
Essential Functions:
- Create and maintain all wagering accounts.
- Identify financial, fraud or risk that an account may present
- Generate reports as needed
- Process a variety of financial transactions
- Maintain digital and physical files.
- Handle customer inquiries including customer disputes and cancelling of wagers
- Assist customers on live chat and email
- Report hardware and software issues to the servicedesk
- Provide support to our partners, customers and vendors
- Other duties as requested
Qualifications:
- High school Degree or Technical Certification
- Minimum three (3) years of experience in a customer service contact center or a customer service position
- Superior organizational skills
- A self-motivated, resourceful, detail-oriented, and energetic personality
- Excellent communication and interpersonal skills, and the ability to prioritize and multi-task
- Strong computer proficiency including word and excel
- Must be available to work a rotating schedule including weekends and holidays. Shifts can rotate from 9 AM to 12AM
Summary of Physical Requirements and Work Environment:
This job is sedentary and there are no special physical demands.
Pay Range / Salary: $20.00 - $20.30 per hour.
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Value Each Other: You are united with your teammates in delivering the best experience to all of NYRA’s employees, vendors, guests and horsemen.
Achieve Excellence: You possess a lively and keen interest in what you do; and display excitement and eagerness in doing your job well. You are passionate about NYRA and your role here; and seek additional responsibilities and opportunities that support organizational goals and stretch personal capabilities.
Self-management: You prioritize plans and schedules effectively; and allocate resources to meet objectives by specified target dates. You value time and work effectively and efficiently; and are able to balance changing priorities. You display role-model behavior at all times, keeping in mind that what say and do reflects on our team and on NYRA.
Effective Communications: You get to the point quickly and succinctly and make complicated concepts clear to others. You are an exceptional listener, even in stressful situations, and display an acute sense of the right thing to say in various scenarios.
About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
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The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
