Premium Sales & Hospitality Representative
- Saratoga Springs, New York
- Sales & Hospitality
- Temporary Full Time
Title: Premium Sales & Hospitality Representative
Employee Status: Temporary Full Time
Work From Home Option: Not Applicable
FLSA Status: Non-Exempt
Job Overview:
The Premium Sales & Hospitality Representative assists the Premium Sales team with generating new business revenue through sales efforts of premium hospitality areas at NYRA tracks, inclusive of seasonal packages, memberships, partial plan packages, suite rentals and group tickets.
Essential Functions:
The Premium Sales & Hospitality Representative assists the Premium Sales team with the following tasks:
- Generate qualified premium seating leads via researching industries, companies, and referrals.
- Contribute to the development and implementation of unique sales strategies, ideas, and programs as a means of producing new business opportunities.
- Responsible for managing sales cycle from prospecting clients, closing the sale and continued service for upsell.
- Extend customer support at Sales & Hospitality service desk and/or phone coverage as assigned.
- Provide premium customer service in every touchpoint with clients.
- Maintain accurate documentation of prospects and sales activity in NYRA’s CRM and Ticketing software.
- Foster positive, cooperative team culture by developing mutually beneficial working relationships with all team members, colleagues, and vendors.
- Performs other duties as instructed.
Qualifications:
- Education: Bachelor’s Degree or equivalent experience.
- Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
- Excellent oral, written communication, customer service and problem-solving skills.
- Experience: event or sales experience preferably in the thoroughbred racing or sports entertainment industries.
- Other Requirements: Computer literacy, Driver’s license, professional appearance and ability to work the racing schedule including weekends and holidays.
Summary of Physical Requirements and Work Environment:
This work is primarily sedentary but occasionally will be in outside weather conditions when meeting or escorting visitors or guests to hospitality areas.
Pay Range / Salary: $20.00 per hour
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Value Each Other: You are united with your teammates in delivering the best experience to all of NYRA’s employees, vendors, guests and horsemen.
Achieve Excellence: You possess a lively and keen interest in what you do; and display excitement and eagerness in doing your job well. You are passionate about NYRA and your role here; and seek additional responsibilities and opportunities that support organizational goals and stretch personal capabilities.
Self-management: You prioritize plans and schedules effectively; and allocate resources to meet objectives by specified target dates. You value time and work effectively and efficiently; and are able to balance changing priorities. You display role-model behavior at all times, keeping in mind that what say and do reflects on our team and on NYRA.
Effective Communications: You get to the point quickly and succinctly and make complicated concepts clear to others. You are an exceptional listener, even in stressful situations, and display an acute sense of the right thing to say in various scenarios.
About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
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The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
