Box Office Representative
- On-Site, New York
- Saratoga Springs, New York
- Customer Service
- Ticket Sales
- Temporary Full Time
Title: Box Office Representative
Employee Status: Temporary Full Time
Work From Home Option: Not Applicable
FLSA Status: Non-Exempt
Job Overview:
The Box Office Representative’s main responsibilities include selling and suggesting all available ticket types to patrons entering or inside Saratoga Race Course using any applicable ticket software. Ticket types can include, but are not limited to admission, seating, dining, and premium hospitality. Additionally, the Box Office Representative will identify and troubleshoot any ticketing problems that may arise, demonstrate a helpful understanding of general track information, and always deliver exceptional customer service.
Box Office Representatives can be assigned to work covering one of the three following areas:
Dining Sales and Support
Premium Seating Sales
Box Office / Will Call Booths
Essential Functions:
Assist the Manager, Ticket Sales and Sales Team with the following tasks:
• Sell, upsell, and suggest ticketing options to patrons in person and via phone/email;
• Identify and troubleshoot ticketing problems;
• Greet and welcome patrons to the track;
• Maintain and distribute will-call tickets to patrons regularly;
• Learn and use any applicable ticketing software on a daily basis;
• Demonstrate a helpful understanding of general track information;
• Deliver exceptional customer service;
• Perform any other tasks or duties as assigned.
Qualifications:
Minimum Requirements:
Racing schedule workdays (Wednesday – Sunday) PLUS Labor Day (Monday, September 1st);
Approximately 35 hours per week scheduled;
Approximate shift times (depending on racing) – 10AM to 6PM;
30-minute scheduled lunch breaks (6-hour shift minimum);
Travers Day – 6AM report time.
Knowledge Required:
Bank Reconciliation, Written and Oral customer Service experience, Horse Racing Industry knowledge or Archtics ticketing software experience is appreciated, Proficient using all Microsoft Office
Summary of Physical Requirements and Work Environment:
Primarily office role, sitting at computer with some walking and standing throughout the day.
Pay Range / Salary: $18.00/hourly
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About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
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The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
