Premium Sales & Hospitality Specialist
- Aqueduct (Ozone Park), New York
- Finance/Accounting
- Regular Full Time
Title: Premium Sales & Hospitality Specialist
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview:
Responsible for generating new business revenue through year-round sales efforts of premium hospitality areas at NYRA tracks inclusive of seasonal packages, memberships, partial plan packages, suite rentals and group tickets.
Essential Functions:
• Execute new business campaigns through multi-channel outreach, consultative sales meetings, presentations, site visits and diligent follow through.
• Utilize sales tools such as ZoomInfo to generate qualified premium seating leads via researching industries, companies, and referrals.
• Contribute to the development and implementation of unique sales strategies, ideas, and programs as a means of producing new business opportunities.
• Responsible for managing entire sales cycle from prospecting clients, closing the sale and continued service for upsell.
• Monitor and manage premium sales inventory for Saratoga Race Course and Belmont Park in accordance with established NYRA guidelines, policies, and procedures to ensure the highest levels of guest satisfaction;
• Employ solution-based selling to maximize revenue generation by upselling existing customers and networking with new leads.
• Set face-to-face meetings with sales prospects, at on-site sales center, in venue and in the corporate community
• Attend company and community events to build network and support premium sales and promotional efforts
• Provide premium customer service in every touchpoint with clients.
• Participate and contribute to Premium Sales meetings and department wide Sales meetings.
• Foster positive, cooperative team culture by developing mutually beneficial working relationships with all team members, colleagues, and vendors.
• Achieve individual and department sales goals as set by Senior Director, Ticket Sales and Operations.
• Work alongside Managers to manage ticket inventory, pricing and data to ensure proper inventory alignment and sales forecasting.
• Analyze industry trends and offerings to inform recommendations to remain competitive in the Premium Sales & Hospitality landscape.
Qualifications:
Education (minimum): Bachelor’s degree or equivalent experience
Experience: 4+ years of sales experience in sports/entertainment and/or thoroughbred racing.
Other Requirements:
• Excellent oral, written communication, customer service and problem-solving skills.
• Proficient computer skills including experience with (Word, Powerpoint, Excel and Outlook) as well as the ability to learn and master new software programs including NYRA’s CRM and ticketing system.
• Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
• Driver’s license, ability to travel to Saratoga in the Summer. Available to work flexible hours including holidays, evenings and weekends.
Knowledge Required:
• Principles of sales via telephone, in-person and virtual communications;
• Principles of customer service;
• NYRA sales venues, products and services;
Summary of Physical Requirements and Work Environment:
To Belmont
0-15%
To Saratoga
0-15%
International
0-15%
Pay Range / Salary: $28.00 - $30.00
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NYRA Competencies:
Elevates Everyone’s Experience through meaningful interactions and communication. And, by treating each other with respect and consistently displaying value and appreciation for the contributions of others.
Advances a Culture of Safety and Integrity by acting in the organization’s best interest, adhering to all policies, and upholding ethical standards.
Innovates and adapts by seeking feedback to improve performance, introducing new ideas and solutions to advance the organization.
Shows Pride of Ownership by being accountable for your role and responsibilities, mentoring colleagues, maintaining transparency in all interactions, and sharing your success with everyone involved.
Achieves Excellence by delivering your best effort, demonstrating exceptional leadership attributes, and persevering through challenges.
About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
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The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
