Premium Sales & Hospitality Coordinator
- Aqueduct (Ozone Park), New York
- Sales & Hospitality
- Regular Full Time
Title: Premium Sales & Hospitality Coordinator
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview:
Basic Responsibilities: Responsible for supporting the Premium Sales & Hospitality team with maintaining and organizing existing client relationships and files while generating new business revenue through sales efforts of premium hospitality areas at NYRA tracks, inclusive of seasonal packages, memberships, partial plan packages, suite rentals and group tickets
Essential Functions:
• Manage Premium Sales inquiries, ensure timely communication and fulfillment of accommodation requests.
• Facilitate, organize, and maintain the upkeep of existing and newly issued ticket agreements to clients.
• Extend customer support at Sales & Hospitality service desk and/or phone coverage as assigned.
• Provide exceptional customer service in every touchpoint with clients.
• Maintain accurate documentation of client information in Archtics/CRM.
• Contribute to the development and implementation of unique sales strategies, ideas, and programs as a means of producing new business opportunities.
• Responsible for managing entire sales cycle from prospecting clients, closing the sale and continued service for upsell.
• Assist Sr. Manager and Manager with the production of sales collateral for sales meetings.
• Participate and contribute to Premium Sales meetings and department wide Sales meetings.
• Foster positive, cooperative team culture by developing mutually beneficial working relationships with all team members, colleagues, and vendors.
• Attain individual and department sales goals as set by Senior Director, Ticket Sales and Operations.
Qualifications:
Education (minimum): Bachelor’s degree or equivalent experience
Experience: 2+ years of sales experience in sports/entertainment and/or thoroughbred racing.
Other Requirements:
• Excellent oral, written communication, customer service and problem-solving skills.
• Proficient computer skills including experience with (Word, Powerpoint, Excel and Outlook) as well as the ability to learn and master new software programs including NYRA’s CRM and ticketing system.
• Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
• Driver’s license, ability to travel to Saratoga in the Summer. Available to work flexible hours including holidays, evenings and weekends.
Knowledge Required:
• Principles of sales via telephone, in-person and virtual communications;
• Principles of customer service;
• NYRA sales venues, products and services;
Summary of Physical Requirements and Work Environment:
OTHER REQUIREMENTS AND WORK ENVIRONMENT
Check the frequency per track season the worker is required to travel from Aqueduct to other locations:
Travel Requirements FREQUENCY
To Belmont
0-15%
To Saratoga
0-15%
International
0-15%
Pay Range / Salary: $23.00 - $24.00
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About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
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The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
