Bet Squad Liaison
- Saratoga Springs, New York
- NYRA Bets
- Regular Full Time
Title: Bet Squad Liaison
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview:
Support NYRA Bets, the NYRA online betting site, and betting education on-track through face-to-face customer service with the Saratoga fans.
Essential Functions:
NYRA Bets responsibilities:
o Aiding customers on how to sign up for a NYRA Bets account. Create and maintain all wagering accounts. Identify financial, fraud or risk that an account may present
o Assisting customers by printing NYRA Bets betting cards, resetting passwords and PIN for accounts
o Helping customers with deposit methods and other general NYRA Bets questions
o Helping customers download mobile app/trouble shooting technical issues
o Generate reports as needed
o Process a variety of financial transactions
o Maintain digital and physical files.
o Handle customer inquiries including customer disputes and cancelling of wagers
o Assist customers on live chat and email
o Report on hardware and software issues to the ServiceDesk
o Provide support to our partners, customers and vendors
o Other duties as requested
o Point of contact between the manager and the employees in Saratoga
o General betting education:
o Teaching customers how to read a program, the different types of bets and how to make bets (either with a mutuel clerk or through NYRA Bets).
Qualifications:
• High school Degree or Technical Certification
• Minimum three (3) years of experience in a customer service contact center or a customer service position
• Superior organizational skills
• A self-motivated, resourceful, detail-oriented, and energetic personality
• Excellent communication and interpersonal skills, and the ability to prioritize and multi-task
• Strong computer proficiency including word and excel
• Must be available to work on site during the live racing at Saratoga.
Knowledge Required:
• Skills:
o Good customer service orientation
o Basic computer skills
o Betting/NYRA Bets experience
Summary of Physical Requirements and Work Environment:
A lot of walking and talking
Pay Range / Salary: $22.00 - $25.00
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About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
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The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
