Horsemen's Relations Manager
- Belmont Park (Elmont), New York
- Customer Service
- Regular Full Time
Title: Horsemen's Relations Manager
Employee Status: Regular Full Time
Work From Home Option: Not Applicable
FLSA Status: Exempt
Job Overview:
The New York Racing Association (NYRA) is seeking a dynamic, committed, Horsemen’s Relations Manager to join our team. In this exciting role, you’ll help shape and develop an enhanced Horsemen’s Relations program to create an unparalleled experience for horse owners, trainers, and jockeys throughout the Saratoga and Belmont race meets. This position promotes best-in-class hospitality and allows you to be a champion for horse men and women racing at all NYRA tracks. This well-qualified individual should thrive in a fast-paced environment and have strong decision-making skills to quickly address problems and obstacles as they arise. This position is onsite during live race days at both Saratoga Race Course and Belmont Park. Prior experience in the horse racing industry is required.
Essential Functions:
• Contributes to the development and implementation of an elevated Horsemen’s Relations program
• Collaborates with cross-functional teams to provide exceptional hospitality to all racing participants and enhance race day event experiences.
• Leads processes to strengthen guest service initiatives and supports organizational objectives.
• Provides mentorship to junior team members, sharing insights and best practices to improve service delivery.
Qualifications:
Minimum 2-3 years in customer service or hospitality. Horse racing knowledge required.
Preferred Skills: Racing Industry Knowledge, Troubleshooting (Problem Solving), Customer Advocacy, Process Improvement, Communication Skills, Detail-Oriented, Relationship Management, Analytical Skills
Summary of Physical Requirements and Work Environment:
The Horsemen’s Relations Manager position is primarily onsite during live race days, requiring occasional prolonged periods of standing and walking throughout the property. The role involves occasional lifting or carrying of materials up to 25 pounds, frequent use of hands for clerical, organizational, and hospitality tasks, and navigating stairs or uneven surfaces. The work environment is fast-paced, dynamic, and guest-facing, often requiring multitasking, working under time-sensitive conditions, and interacting with high-profile clientele while maintaining professionalism and composure. Outdoor exposure is expected due to race day activities, with varying weather conditions.
Pay Range / Salary: $84,000.00 - $126,000.00
Similar Jobs
Horsemen's Relations Manager
Experience OperationsSecurity Officer (Saratoga)
SecurityHorsemen's Relations Coordinator
Experience OperationsNYRA Competencies:
Elevates Everyone’s Experience through meaningful interactions and communication. And, by treating each other with respect and consistently displaying value and appreciation for the contributions of others.
Advances a Culture of Safety and Integrity by acting in the organization’s best interest, adhering to all policies, and upholding ethical standards.
Innovates and adapts by seeking feedback to improve performance, introducing new ideas and solutions to advance the organization.
Shows Pride of Ownership by being accountable for your role and responsibilities, mentoring colleagues, maintaining transparency in all interactions, and sharing your success with everyone involved.
Achieves Excellence by delivering your best effort, demonstrating exceptional leadership attributes, and persevering through challenges.
About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
