Racing Operations Associate
- Aqueduct (Ozone Park), New York
- NYRA Bets
- Revenue
- Regular Full Time
Title: Racing Operations Associate
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview:
Deliver operational, strategic and tactical customer insights that help drive NYRA Bets’ business strategy; Develop weekly and monthly reports that provide a 360-degree view of the NYRA Bet customer; Help define the customer value and lifecycle, identify campaign triggers, perform customer segmentation and suggest improvements to ensure relevant customer data is captured and accessible for analysis and inclusion into strategies that increase customer loyalty and wagering activity. Provide operational support of the ADW and Content Management lines of business. Ensure accuracy and perform daily quality assurance on the ADW desktop and mobile/app.
Essential Functions:
- Analyze all published reports for credibility, consistency and adherence to established business processes and rules. Interpret results and offer summary insights, conclusions and recommendations as appropriate;
- Perform day-to-day operations for NYRA Bets;
- Leverage database(s) and provide reports on transaction activity;
- Deliver recommendations and conclusions drawn from analyses of internal and external data sources;
- Assist with ongoing fraud mitigation;
- Serve as an expert in all customer-related ADW questions/concerns;
- Perform daily tasks with accuracy and efficiency
Qualifications:
- Education (minimum): Bachelor's Required
- Experience: 2+ years in a professional environment
- Talent for developing strong working relationships both inside and outside of the organization;
- Ability and preference to undertake action-oriented and self-motivated projects;
- Sound communication skills, both verbal and written;
- Must be comfortable in a fluid and evolving organization;
- Passionate about delivering a positive, consistent customer experience at all touch points;
- Ability to Multi-task;
- Ability to prioritize, meet deadlines and goals;
- Excellent organization skills;
- Problem solving skills.
- Knowledge Required:
- List the knowledge that is required to do the job? Include basic knowledge, e.g. principles of accounting, applied knowledge, e.g. bank reconciliation, and skills which are activities that require practice to become proficient, e.g. typing 50 wpm, conducting presentation
Summary of Physical Requirements and Work Environment:
- Primarily sedentary in nature as this is an office role.
Pay Range / Salary: $24.00-$29.20
Sign up for job alerts!
Thank you
Similar Jobs
Racing Operations Associate
HR Business Partner
Human ResourcesNYRA Competencies:
Elevates Everyone’s Experience through meaningful interactions and communication. And, by treating each other with respect and consistently displaying value and appreciation for the contributions of others.
Advances a Culture of Safety and Integrity by acting in the organization’s best interest, adhering to all policies, and upholding ethical standards.
Innovates and adapts by seeking feedback to improve performance, introducing new ideas and solutions to advance the organization.
Shows Pride of Ownership by being accountable for your role and responsibilities, mentoring colleagues, maintaining transparency in all interactions, and sharing your success with everyone involved.
Achieves Excellence by delivering your best effort, demonstrating exceptional leadership attributes, and persevering through challenges.
About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
Ready to Apply?
Thank you
The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
