Animal, Equestrian, Horse, Mammal, Person, Helmet, Adult, Male, Man, People

Customer Service Representative

  • Aqueduct (Ozone Park), New York
  • Customer Service
  • Regular Full Time

Title: Customer Service Representative

Employee Status: Regular Full Time

Work From Home Option: Hybrid - 2 Days/Week (40% Remote)

FLSA Status: Non-Exempt

Job Overview:

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.

Essential Functions:

• Provide general customer service information. (Hours of operation, directions, etc.)
• Ability to handle heavy call volumes of both inbound and outbound.
• Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
• Troubleshoot password and basic technical/app inquiries.
• Research any misapplied information or customer discrepancies.
• Provide special event, promotions and wagering details.
• Assist customer via telephone and live chat as needed.
• Performs other duties as assigned by supervisors or other senior management.

Qualifications:

• High School Diploma or Technical Certification
Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.
Must have the flexibility to work weekends, holidays, or other shifts.
• Must have a dedicated/secure space when working from home.
• Strong computer skills (Microsoft and basic internet navigation)
• Able to handle high call volumes and excellent phone etiquette.
• Strong Organizational skills
• Attention to detail.
• Ability to multi-task and data entry
• Strong verbal communication
• Protect organizations values by keeping information confidential.
• Ability to adapt quickly to change, learn, and balance the understanding of different products.

Summary of Physical Requirements and Work Environment:

This is a hybrid role which does require on site at Aqueduct Racetrack. On site requirement can change based on busienss needs.

Pay Range / Salary: $17.00 ph

Sign up for job alerts!

Not You?

Thank you

Similar Jobs

Winning the Race at NYRA:

Value Each Other: You are united with your teammates in delivering the best experience to all of NYRA’s employees, vendors, guests and horsemen.

Achieve Excellence: You possess a lively and keen interest in what you do; and display excitement and eagerness in doing your job well. You are passionate about NYRA and your role here; and seek additional responsibilities and opportunities that support organizational goals and stretch personal capabilities.

Self-management: You prioritize plans and schedules effectively; and allocate resources to meet objectives by specified target dates. You value time and work effectively and efficiently; and are able to balance changing priorities. You display role-model behavior at all times, keeping in mind that what say and do reflects on our team and on NYRA.

Effective Communications: You get to the point quickly and succinctly and make complicated concepts clear to others. You are an exceptional listener, even in stressful situations, and display an acute sense of the right thing to say in various scenarios.

About Us:

With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.

NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law. 

Visit us at NYRA.com to learn more!

Ready to Apply?

Refer someone to this job

Not You?

Thank you

The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.