Box Office Representative
- Saratoga Springs, New York
- Sales & Hospitality
- Temporary Full Time
Title: Box Office Representative
Employee Status: Temporary Full Time
Work From Home Option: Not Applicable
FLSA Status: Non-Exempt
Job Overview:
The Box Office Representative’s main responsibilities include selling and suggesting all available ticket types to patrons entering or inside Saratoga Race Course using any applicable ticket software. Ticket types can include, but are not limited to admission, seating, dining, and premium hospitality. Additionally, the Box Office Representative will identify and troubleshoot any ticketing problems that may arise, demonstrate a helpful understanding of general track information, and always deliver exceptional customer service.
Box Office Representatives can be assigned to work covering one of the three following areas:
- Dining Sales
- Luxury Seating Sales
- Box Office / Will Call Booths
Essential Functions:
- Sell, upsell, and suggest ticketing options to on track patrons;
- Identify and troubleshoot ticketing problems;
- Greet and welcome patrons to the track;
- Maintain and distribute will-call tickets to patrons regularly;
- Maintain and handle an accurate cash bank daily without shortage/overage;
- Learn and use any applicable ticketing software;
- Demonstrate a helpful understanding of general track information;
- Deliver exceptional customer service;
- Perform any other tasks or duties as assigned.
Qualifications:
- Racing schedule workdays (Wednesday – Sunday) PLUS Labor Day (Monday, September 2nd);
- Approximately 35 hours per week scheduled;
- Approximate shift times (depending on racing) – 10AM to 6PM;
- 30-minute scheduled lunch breaks (6-hour shift minimum);
- Travers Day – 6AM report time.
Summary of Physical Requirements and Work Environment:
This is a primarily sedentary role with no special physical requirements.
Pay Range / Salary: $18 to $20 per hour
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Value Each Other: You are united with your teammates in delivering the best experience to all of NYRA’s employees, vendors, guests and horsemen.
Achieve Excellence: You possess a lively and keen interest in what you do; and display excitement and eagerness in doing your job well. You are passionate about NYRA and your role here; and seek additional responsibilities and opportunities that support organizational goals and stretch personal capabilities.
Self-management: You prioritize plans and schedules effectively; and allocate resources to meet objectives by specified target dates. You value time and work effectively and efficiently; and are able to balance changing priorities. You display role-model behavior at all times, keeping in mind that what say and do reflects on our team and on NYRA.
Effective Communications: You get to the point quickly and succinctly and make complicated concepts clear to others. You are an exceptional listener, even in stressful situations, and display an acute sense of the right thing to say in various scenarios.
About Us:
With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.
NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law.
Visit us at NYRA.com to learn more!
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The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.
