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Wagering Tablet Support

  • Aqueduct (Ozone Park), New York
  • ADW
  • NYRA Bets
  • Regular Part Time

Title: Wagering Tablet Support

Employee Status: Regular Part Time

Work From Home Option:

FLSA Status:

Job Overview:

The Wagering Tablet Support provides technical support for ELO tablets, including troubleshooting issues and performing repairs. The role involves offering support for the tablet account wagering application, using in-depth knowledge of its features to assist user and work with vendor to resolve issues. It includes managing device inventory, coordinating the shipment and return of defective equipment, and monitoring vendor resolutions. The position also requires effective communication with customers and internal teams, ensuring prompt and professional service

Essential Functions:

Technical Support & Troubleshooting:

· Provide frontline support for on-track account wagering tablets, responding promptly to on-track customer requests and troubleshooting technical issues.

· Offer support for the custom wagering application, demonstrating a deep understanding of its features, configurations, and common user challenges.

· Perform repairs to equipment and coordinate for external servicing when necessary.

· Provide basic technical support for customer-related issues and escalate more complex problems to the tech support team.

Application Support:

· Develop a thorough understanding of the custom wagering application, including its key functionalities and features.

· Assist users with navigating the application, troubleshooting issues, and offering guidance on its use.

· Stay updated on new application updates and changes, and provide training or information to users as needed.

Customer Service & Communication:

· Communicate professionally with on-track customers and internal teams, maintaining a polished and customer-friendly demeanor.

· Ensure that customer interactions are handled courteously and effectively, with clear communication and attention to appearance.

· Vendor & Issue Management:

· Identify and report system and application issues to vendors, ensuring timely resolution.

· Monitor and test resolutions provided by vendors, ensuring system and application stability.

Equipment Management:

· Maintain an organized inventory of equipment, ensuring all devices are stored properly and are ready for use.

· Coordinate the shipment of damaged or defective devices for repair, and track their return for reintegration into operations.

Qualifications:

· High School Diploma or GED (required)

· Associate's Degree in Information Technology, Computer Science, or a related field (preferred, but not always required)

· Relevant certifications in technical support, IT, or hardware repair (e.g., CompTIA A+ or similar) can be a plus and may substitute for formal education

Summary of Physical Requirements and Work Environment:

This role involves going to patron location on the floor to assist with tablets.

Pay Range / Salary: $20.00 per hour

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Winning the Race at NYRA:

Value Each Other: You are united with your teammates in delivering the best experience to all of NYRA’s employees, vendors, guests and horsemen.

Achieve Excellence: You possess a lively and keen interest in what you do; and display excitement and eagerness in doing your job well. You are passionate about NYRA and your role here; and seek additional responsibilities and opportunities that support organizational goals and stretch personal capabilities.

Self-management: You prioritize plans and schedules effectively; and allocate resources to meet objectives by specified target dates. You value time and work effectively and efficiently; and are able to balance changing priorities. You display role-model behavior at all times, keeping in mind that what say and do reflects on our team and on NYRA.

Effective Communications: You get to the point quickly and succinctly and make complicated concepts clear to others. You are an exceptional listener, even in stressful situations, and display an acute sense of the right thing to say in various scenarios.

About Us:

With a lineage of nearly 150 years, The New York Racing Association (NYRA) serves as the cornerstone of New York State's thoroughbred industry at three major tracks (Aqueduct Racetrack, Belmont Park, and Saratoga Race Course). The industry contributes more than $3 billion annually to its urban, suburban, and rural economy. NYRA also offers a variety of exciting career opportunities – on and off the track. From Finance to Facilities, Turf to Technology, in all departments we are stewards of our sport. Join our talented team of professionals.

NYRA is committed to equal employment opportunity and to compliance with federal, state, and local anti - discrimination laws. NYRA values diversity and complies with New York State and New York City law, which prohibits discrimination and harassment against any employee, applicant for employment, or intern based on race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions, gender identity / expression and transgender status), national origin or ancestry, citizenship, physical or mental disability, genetic information (including predisposing genetic characteristics), age (18-years-of-age & up), veteran status, military status, sexual orientation, marital status, familial status, caregiver status, partnership status, unemployment status, certain arrest or conviction records and domestic or sexual violence victim status. NYRA does not tolerate discrimination or harassment based on an employee’s membership in one or more of these protected categories, an employee’s known relationship or association with a member of one or more of these protected categories, or any other characteristic protected by applicable federal, state, or local law. 

Visit us at NYRA.com to learn more!

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The New York Racing Association, Inc. (NYRA) holds the exclusive franchise to conduct thoroughbred racing at Aqueduct Racetrack, Belmont Park and Saratoga Race Course. NYRA tracks are the cornerstone of New York State’s horse racing industry, which is responsible for 19,000 jobs and more than $3 billion in annual economic impact.